Legal
Terms of Service
These terms explain how Travelyt quotes, confirms, and operates baggage pickup, custody, tracking, and delivery services.
What Travelyt does
Travelyt provides quote requests and launch-market coordination for baggage logistics services including doorstep pickup, weighing, sealing, tracking, passenger-present terminal handoff, and arrival delivery where available. In the standard departure service, Travelyt returns the sealed bags to the verified ticketed traveler at the terminal.
What Travelyt does not do
Travelyt is not an airline, TSA screening provider, or substitute for passenger check-in. Travelyt does not x-ray, clear, open a bag for screening, issue an airline baggage tag, or move a bag into a secure or badge-controlled area. The traveler remains responsible for airline check-in, document checks, baggage declarations, fees, and airline acceptance. Travelyt will tender a bag without the passenger present only when the carrier and station have explicitly authorized the receiving role, public handoff location, timing, carrier screening and tagging process, exceptions, and systems process for that service.
Customer responsibilities
Customers are responsible for accurate booking details, accessible pickup and delivery locations, compliance with airline and TSA baggage rules, completing required identity verification before custody handoff, and excluding restricted, illegal, unsafe, or undeclared high-value items. Before booking, the customer must separately consent to any inspection or search performed by the airline or TSA; that consent does not authorize Travelyt to open or screen a bag.
Identity verification
Travelyt may require customers, travelers, drivers, employees, or handlers to complete an approved identity check before a live custody event. The available method may be manual during controlled launch operations or may use a configured identity provider. Refusal, mismatch, incomplete adult-traveler consent, or failed verification may delay, modify, or cancel service.
Chain of custody
Travelyt custody records may include verified account identity, driver or handler identity, GPS checkpoints, tamper-evident seal IDs, bag photos, customer approvals, passenger receipt, and authorized airline or airport receiving-party details when applicable. A handoff is not complete until the required proof for that operating mode is recorded. Carrier acceptance, screening, and baggage control remain with the carrier and TSA-controlled process.
Restricted items
Customers must follow the current TSA, PHMSA, airline, airport, and destination rules that apply to their trip. Travelyt may use a stricter controlled-custody exclusion list and may refuse a bag that contains, appears to contain, or is declared to contain prohibited, hazardous, illegal, perishable, fragile, irreplaceable, or inadequately documented items. Customer acceptance does not override a carrier or government restriction.
Operating authorization
Travelyt will not open a live service lane until the operating model, required state or federal carrier authority, commercial vehicle and airport access rules, insurance filings, driver classification and screening, and local permits have been reviewed for that lane. A carrier partnership does not replace those requirements, and the absence of a carrier integration does not authorize passenger-absent airline tender.
Coverage and claims
Travelyt will not begin live custody until insurance is bound for the final driver, vehicle, route, and custody model. A value entered during booking is a request for manual review and does not itself create or increase coverage. The final binder, policy, confirmed booking terms, exclusions, limits, documentation requirements, and claim deadlines control. If those terms are not confirmed before pickup, Travelyt must cancel or reschedule the custody event. Restricted items remain excluded and prohibited regardless of any declared value.
Automated processing
Travelyt currently uses automated workflow rules for booking triage, chain-of-custody reporting, timing and exception alerts, routing suggestions, and aggregate service analytics. Travelyt does not currently use AI to approve identity, inspect baggage, determine airline acceptance, or replace required human review. If Travelyt later introduces an AI-assisted customer or operations feature, that feature will be identified, scoped to the minimum authorized context, and subject to human review for material booking decisions. Travelyt does not use customer trip data to train public or third-party AI models.
Limitations of automated outputs
Automated outputs — including estimated arrival windows, suggested routes, alerts, status summaries, and reporting — are provided for operational convenience and may contain errors. They do not independently approve custody, identity, a carrier handoff, or a service promise. Customers should rely on confirmed booking records, chain-of-custody evidence, and direct communications from Travelyt staff for binding service details.
Launch status and payment
Travelyt is onboarding customers, partners, and service markets in phases. Users can request service, see an estimated total, and pay through secure third-party checkout where available. Payment reserves the request; Travelyt still confirms operational availability, timing, pricing, coverage, and service-area constraints before custody begins. If a route cannot be served, Travelyt may modify, cancel, or refund the request as appropriate.